Capture Help Guide
What can I capture?
- If you choose "Interactive" - captures the current browser tab.
- If "Desktop"option choosen - captures entire screen
Note: Multi-window recording is not supported through "Interactive".
Can I pause or resume?
Yes. Only through keyboard shortcuts
Can I cancel a recording?
Yes. Click Cancel in the Chrome extension to stop and discard.
Why will my recording not upload?
| Error description | Cause | Fix |
|---|---|---|
| Recording cancels before finishing | Failed capture | Re-record and check if issue persists |
| Content missing after capture | Network upload failure | Restart router and verify stability, then re-capture |
| Demo generation issues | Occasional backend glitch | Contact Support |
If problems continue, try:
- Restarting the browser
- Clearing cache
- Re-installing the extension
- Contacting Support via Live Chat or email at support@layerpath.com