What is workspace Insights?
Workspace Insights shows all your walkthroughs together: their views, completion, and leads, and which ones stand out.
Workspace Insights adds up the visits to all your walkthroughs for the period you pick, and compares them with the period before. Every member of the workspace can open it, whatever their role. To learn what each number counts, see How Insights works.
What's on the workspace Insights page
- Overview, the top row: Total views, Viewers, Completion rate, and Lead generation rate for the period you picked. With no leads in the period, Lead generation rate shows "No leads generated".
- Recent projects: your five newest published projects, with each one's Views, Watch rate, Completion rate, and Drop-off rate, counting every visit so far.
- Performance stats: the projects that stand out.
- #Trending project: the published project whose activity grew most in the last 24 hours, compared with the 24 hours before.
- Most viewed project: the most views in the period.
- Most leads generated: the most leads in the period.
- Most dropoff project: the highest share of visits that stopped before the last step.
- Best completion rate: the highest completion rate in the period.
- Activity: where your viewers are and what they use, in four cards: Operating system, Country, Browser, and Device used.
For what each number counts, see Key metrics.
Track all your walkthroughs
To track all your walkthroughs:
- Select Insights in the sidebar.
- Optional: in the menu at the top, select Past week, Past month, or Past 12 months. It starts at Past week.
- Read the top row. Beside each number, an arrow shows how much it went up or down compared with the period before. A dash means there's nothing to compare with yet.
- To see one walkthrough in detail, select it in Recent projects, or select View project beside it in Performance stats. You'll see its Insights page.
With more than five published projects, select See all in Recent projects to list every one. To see a full Activity list, select the expand icon on its card.
Limits
- Before your walkthroughs have any views, Insights shows sample data under the banner "This is sample data".
- #Trending project doesn't follow the date menu. It always compares the last 24 hours with the 24 hours before.
- Workspace Insights has no export. To download a walkthrough's leads, see Leads.