Voiceover didn't generate

Applies to

• AI voiceover in the editor, from Voiceover > AI voiceover, and voiceover added while a project is created.
• Owners, Admins, and Editors. Agent also adds voiceover in Slack and ChatGPT, but not in Claude.

What you see

• The project finishes with no voiceover. On Free, there's no Voiceover stage while it processes.
• "Upgrade to add voiceover during creation."
• "Script saved. The audio failed, so try again."
• A summary such as "Generated 3 of 5 voiceovers. 2 scripts are saved without audio.", with Retry beside the steps that didn't finish.
• "Voiceover generation limit exceeded. Upgrade to generate more voiceovers."
• "Upgrade to use non-English languages" or "Upgrade to use native voices"

Quick checks

• The step has a script and a voice. Generate voiceover stays dimmed until it has both.
• In Preview, select Unmute before you listen.

Causes and fixes

Your plan doesn't add voiceover during creation

This happens on Free, where you add voiceover in the editor instead. On Pro, Team, and Enterprise, it's added during creation unless Voiceover was set to Off in Advanced options.

To fix it:

1. Open the project and select Edit.
2. Select Voiceover > AI voiceover, then All steps.
3. Select Generate all.

It worked if each step has its voiceover when you play it.

The audio failed

This happens when Layerpath couldn't make a step's audio, or couldn't translate its script, as in "Translation to French failed. Step skipped."

To fix it:

1. In All steps, find the steps marked "Script saved, audio failed" or Failed.
2. Select Retry beside each one.
3. For a single step, select Generate voiceover again.

It worked if you see "Voiceover generated", or the step's mark goes away.

You've reached your plan's limit

You see "Voiceover generation limit exceeded. Upgrade to generate more voiceovers." This happens when the workspace has used the voiceover generations its plan includes.

To fix it:

1. Ask an Owner or Admin to upgrade in Settings > Plan.
2. Select Generate voiceover or Generate all again.

It worked if the voiceover generates. If you're an Editor and the project isn't yours, the message can also mean you don't have access to it. Ask an Owner or Admin to add the voiceover.

The language or voice isn't on your plan

You see "Upgrade to use non-English languages" or "Upgrade to use native voices". This happens on Free, where voiceover is in English with multilingual voices.

To fix it:

1. In Language, choose English.
2. Next to Voice, select Change, then pick a voice under Multilingual.
3. Select Generate voiceover.

It worked if the voiceover generates. For other languages and native voices, ask an Owner or Admin to upgrade.

Viewers can't hear it

This happens because every player starts muted, or because AI voiceovers is off at the top of the AI voiceover panel, which silences viewers too.

To fix it:

1. In the player, select Unmute.
2. In the editor, open Voiceover > AI voiceover and turn on AI voiceovers.

It worked if you hear the voiceover in a private window after selecting Unmute.

Still not working

Email support@layerpath.com, or select Support at the bottom of the sidebar on this site. To chat with support, go to Home in Layerpath, select the ? at the bottom right, then Contact us. Include:

• the project's link, and the steps without voiceover
• the language and voice you chose
• the exact message you saw
• your browser and its version